If you are unsure whether the issue is covered by the warranty, or caused by wear or improper use, you are welcome to submit a warranty request via this website or by post. If necessary, we will contact you for additional information. If the request is covered by warranty, it will be processed according to our warranty policy. If the issue is not covered, we will inform you in advance about any repair and return shipping costs. We will only proceed once you have approved these charges — ensuring there are no unexpected surprises.
